Refund & Cancellation Policy
This Refund & Cancellation Policy explains how cancellations and refund requests are handled for paid MacroSight subscriptions.
1. Subscription Billing
MacroSight paid memberships are offered on a recurring subscription basis at the price and billing frequency displayed at checkout.
Unless cancelled, your subscription will automatically renew at the end of each applicable billing period.
2. Cancelling Your Subscription
You may cancel your MacroSight subscription at any time. Cancellation prevents future renewal charges.
Unless otherwise stated or required by applicable law, cancellation takes effect at the end of your current paid billing period, and you may continue to access the applicable paid features until that period ends.
3. Refunds
Because MacroSight provides immediate access to digital research, model outputs, dashboards and other subscription content, payments for completed billing periods are generally non-refundable unless otherwise required by applicable law.
Refund requests may nevertheless be considered where appropriate, including in circumstances involving duplicate charges, material technical problems preventing access to the service, or other circumstances determined to justify a refund.
4. Statutory Consumer Rights
Nothing in this policy limits any cancellation, withdrawal, refund or other consumer rights that cannot lawfully be excluded or restricted in your jurisdiction.
Where applicable law provides greater rights than those described in this policy, those statutory rights will apply.
5. Purchases Processed by [INSERT]
Where your MacroSight subscription is purchased through [INSERT], [INSERT] acts as the Merchant of Record for the transaction and processes payments, subscription billing, cancellations and eligible refunds.
Refund eligibility for transactions processed by [INSERT] is also subject to [INSERT]'s applicable Buyer Terms and Refund Policy, including any mandatory consumer rights that apply to your purchase.
For a [INSERT]-processed purchase, you can manage your subscription or request transaction support using the links contained in your [INSERT] purchase confirmation or receipt.
6. Technical Problems
If you experience a technical problem that materially prevents you from accessing the MacroSight features included in your subscription, please contact us so that we can first attempt to resolve the issue.
If the problem cannot reasonably be resolved, a refund may be considered in accordance with this policy, [INSERT]'s applicable policies and applicable law.
7. How to Request Support
For questions about your MacroSight subscription or access, contact:
For purchases processed by [INSERT], transaction, cancellation and refund support may also be requested directly through [INSERT]'s buyer support service.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes to MacroSight, our billing arrangements, applicable law or our payment providers.
The version published on this page will show the date of the latest update.